At Pure & Easy Tea, every blend is crafted to the highest standard of purity and quality. We stand behind every product we make.
Our Commitment to You
If your order arrives damaged, defective, or doesn’t meet your expectations, we want to know. We handle every situation individually because we believe every customer deserves a personal response — not a automated process.
How to Reach Us
Contact our customer care team within 30 days of your purchase at support@pureandeasytea.com or call us toll-free at 1-833-LOVE-TEA. Please include your order number and a brief description of your concern.
Perishable Nature of Our Products
Due to the perishable nature of loose leaf tea and botanical blends, we are unable to accept physical returns. All refund and resolution requests are handled on an individual basis by our customer service team. We will always work with you to find a fair resolution.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo and we will resolve it promptly.